Shipping & Returns

Costs of delivery:

We send free of delivery costs for Germany, Austria and Italy, when the order value is 25,00 EUR or above, otherwise we ask a forfeit of 4,90 EUR.

We send free of delivery costs in the other countries of the european (EU), if the order value is 75,00 EUR or above, otherwise we ask a forfeit of 9,90 Euro as delivery fees.

The delivery fees to Switzerland and all other countries will be displayed on checkout order - calculated behalf on the total weight of your order.

 

refrigerated delivery:


Fresh products, which are marked with the snowflake, will be sent refrigerated in dick-walled styrofoam boxes with dry ice at your home to guarantee a cold chain until 10 days at last. We don't ask additional fees for the refrigerated delivery at your address.

 

Shipping times & Shipping services:

The delivery times vary according to the country of destination and, besides, are dependent seasonal circumstances (Christmas, Easter). Here is a list with the average delivery times to be expected:

Country                       

Delivery Time   

Service  
Compulsory
Attendance

Germany (DE) 

2-3 working days
DHL
no
Austria (AT)
2-3 working days ÖP
no
Italy (IT)
2-3 working days GLS
yes
rest of european (EU) 3-5 working days DHL
yes
Switzerland, Rest of Europe 7-10 working days ÖP/local Post
no
USA, rest of the world
10-20 working days ÖP/local Post
no


Handling time:

We prepare your order as fast as possible. However, please calculate a handliing time of 1 - 2 working days, before the package leaves our house.

 

Terms of payment:

The products can be payed as shown below:

  • Credit Card: Your credit card information will be encripted and trasmitted via SSL-connection (Secure Socket Layer). We accept following cards:

  • Bank transfer: Without expenses for the supplier - to the following account:
    Poste Italiane S.p.a. - Sesto, ABI 07601, CAB 11600, bank account number 000098613318
    IBAN: IT19 S076 0111 6000 0009 8613 318, BIC: BPPIITRRXXX


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